The Premiere Difference

Our Vision is to create powerful IT solutions that consistently exceed customer expectations.

Our Mission is to earn the trust and loyalty of our customers and employees by successfully leveraging our experience and resources to design, build, and maintain powerful IT solutions.

Our Core Values:

• To show respect for the individual
• To be best in customer service
• To strive for superior accomplishment of all tasks

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Premiere Communications is positioned to grow with the pace of technology and with the needs of your company. Let’s talk! Get in touch today to discuss your IT needs.

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Uniquely Qualified People

Premiere has over 25 years in this industry, working with top companies in the U.S. We are a nimble company: our team’s ability to adapt its solutions to accommodate the evolving IT requirements of our customers is perhaps our strongest suit. The combination of highly trained staff, solid partnerships with industry leaders, and a personalized consulting approach has enabled us to earn the trust and loyalty of customers large and small throughout the Southeast. We have:

• Highly trained staff of designers certified by Building Industry Consulting Services International [BICSI]
• (9) Registered Communications Distribution Designers – RCDD
• (2) Registered Telecommunications Project Managers – RTPM
• (1) Network Technology Systems Designers – NTS
• (2) Certified Technology Specialists – CTS
• (1) Outside Plant Consultant – OSP
• (2) Full time Data Center Design Consultant – DCDC (Only about 80 or so professionals around the world have earned the designation of Data Center Design Consultant, and Premiere is the only company in the Carolinas with a Data Center Design Consultant on staff)
• Over 60 field technicians and construction supervisors
• Partnerships with technology leaders to grow with pace of technology
• Continuous training on Network Cabling Standards and local building codes

Customer-Centered Approach

It starts from the very beginning. We have the expertise to ask the right questions at the beginning of a project, to ensure the right solutions are deployed to meet your goals and to avoid potential pitfalls. You’ll find Premiere to be very responsive when you need us, and there is always follow-up to ensure that our installations are operating optimally. Our operational playbook is extensive, and is based on many years of experience implementing solutions in a wide array of environments.

Safety, Quality, and Stability

When it comes to the quality of our workmanship, our operating philosophy is this: “Quality is achieved when we have accomplished the task of exceeding our client’s expectations.”

It is not always an easy task to identify and understand client expectations but at the end of the day that is how we operate on every level. Although client expectations vary from project to project, Premiere has implemented basic internal guidelines as a benchmark for defining a minimum threshold, and then adapting to customer specific QC requests that are in addition to our inherent processes.

Here are examples of Quality measurement integrated into our normal business operational procedures:

• All installations follow the BICSI TIA/EIA installation guidelines, and our technician training is based on these industry principles. We currently employ eight Registered Communications Distribution Designers as a commitment to this endeavor.
• Continual training on network cabling standards and local building codes.
• Formal background and drug screen processes for all new hires
• Formal safety plan for all employees
• Performance / Transmission testing provided with all structured cabling project closing packages
• Formalized project closeout checklist (Warranty, CAD / As-Built Drawings, Punch-List Authorization)
• Post-project online customer survey process
• Random site visits by the executive management team to spot check field installation